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Phil Rhodes

Head of Learning & Leadership DevelopmentWM (formerly Waste Management)

Baltimore, MD

Member Since November 2023


Over the past 20 years, I have acquired extensive experience in leveraging the latest technologies and processes to drive large-scale transformational change programs that deliver multimillion-dollar growth across highly competitive industries such as technology and hospitality. This experience – coupled with my strategic leadership and relationship management skills – has enabled me to thrive as a growth-oriented executive coach and workforce development leader with specific expertise in crafting dynamic Learning and Development (L&D) solutions that enable data-driven decision-making and help workforces reach their full potential. A few of my achievements include: ★ Leading the One Team culture initiative in the Hilton DNA team to enable the growth of a startup within the larger enterprise, resulting in Hilton being named Fortune Magazine’s #1 place to work in 2019. ★ Enabling 77% sales growth over four years at Comcast (including 15% YOY growth for retail stores) by executing a learning strategy that resulted in a complete transformation of the customer experience. ★ Creating the first-ever system for assessing leadership talent at Comcast by building a talent strategy for the five distinct regions, aligning initiatives with business objectives, and closing the frontline leadership gap. ★ Driving the culture integration of HR teams under the Bell Atlantic-NYNEX and NYNEC-GE mergers that created Verizon, including integration of benefits, compensation, and talent acquisition processes. At this present time, I’m seeking to connect with others to continue to grow and learn from in this dynamic field that we are so passionate about. Sincerely, Phillip J. Rhodes

Published content

Developing a Leadership Talent Pool Is Top Priority: Here’s How to Get Started


Recruiting high-potential talent and creating leadership development opportunities drive the future success of your organization.

7 L&D Leaders Share the Metrics that Matter in a New Hire Onboarding Program

expert panel

Excerpt: From skill obtainment to employee satisfaction, measuring the success of your onboarding program — and improving it as needed — is critical to reaching operational efficiency.  While recruiting and hiring the best candidates is crucial, it’s the training new employees receive during their onboarding that leaves a lasting impression of your organization and prepares them for success in their new role. Your new hire training program needs to not only engage new employees in the company culture but also develop the skills and knowledge they need to quickly become contributing members of the organization.  Below, seven L&D Think Tank members share the metrics they value most when evaluating the success of a new hire training program. From skill obtainment to job satisfaction, these measurements can showcase your onboarding program’s effectiveness or help you make necessary improvements that lead to new hires' success. 


Waste Management is a multibillion-dollar company that’s using technology to customize fulfilling career paths for all employees.

Company details

WM (formerly Waste Management)

Company bio

WM is North America's leading provider of integrated environmental solutions. We partner with our customers and communities to manage and reduce waste from collection to disposal while recovering valuable resources and creating clean, renewable energy. We are on a quest for environmental performance, a mission to maximize resource value, while minimizing – and even eliminating – environmental impact so that both our economy and our environment can thrive. WM tailors its services to meet the needs of each customer group and to ensure consistent, superior service at the local level. Headquartered in Houston, the company serves nearly 20 million municipal, commercial, industrial, and residential customers through a network of 367 collection operations, 355 transfer stations, 273 active landfill disposal sites, 16 waste-to-energy plants, 104 recycling plants, and 111 beneficial-use landfill gas projects.


Environmental Services

Company size

10,001 plus

This member is no longer active.

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